At ShopSprint Global, we strive to ensure your satisfaction with every purchase you make. However, we understand that sometimes things may not go as planned. This refund policy outlines our guidelines and procedures for processing refunds.
We offer a 30-day money-back guarantee on all products. If you are not entirely satisfied with your purchase, you have 30 days from the date of delivery to request a refund. To be eligible for a refund, the item must be unused, undamaged, and in its original packaging.
To initiate a refund, please follow these steps:
Contact Customer Support: Reach out to our customer support team via email or through our Contact Us page. Please provide your order number, the item(s) you wish to return, and the reason for the refund request.
Return the Item(s): After receiving authorization from our customer support team, carefully package the item(s) you want to return, including all accessories and manuals. Send the package to the address provided by our support team. Please note that you are responsible for the return shipping costs.
Processing the Refund: Once we receive and inspect the returned item(s), we will process your refund. Please allow 3-5 business days for us to complete the refund process. Refunds will be issued through the original payment method used during the purchase.
Certain items are non-refundable, including:
If you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery. We will arrange for a replacement or issue a full refund, including any shipping charges.
If you wish to cancel an order, please contact us as soon as possible. If the order has not been processed or shipped, we will cancel it and issue a full refund. If the order has already been shipped, you will need to follow our standard refund policy.
If you have any questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer support team. You can contact us via email or through our Contact Us page.
We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on this page.